GRIEVANCE REDRESSAL CELL (GRC)
While
expanding the scope of Consumer Law, National Commission opened new doors. The
Judgment said that imparting education falls within the ambit of service as
defined under Consumer Protection Act, 1986, as per the report. It was held that fees are
paid for Services to be rendered by way of imparting education by Educational
Institutions.
The
most cited case is that of Bhupesh Khurana and Others vs Vishwa Budha Parishad
(2001 JRC 240).
Grievance
Redressal Cell/Committee [GRC] of the college keeping in mind of the above
given definition and also per the
Guidelines issued by the University Grants Commission is trying redress the
Grievances of the various Stake Holders in the College.
The
Stakeholders in the Higher Education
.
The College/Institution adheres to University
Grants Commission’s GrievanceRedressal Regulations 2012 which defines GRIEVANCES as follows:
1. Admission
Process in totality including Reservation Policy.
2. Publication/non-Publication
of Prospectus.
3. Discrimination
of Students on the basis of Caste, Creed, Race and Gender.
4. UntimelyConduct
of Examination.
5. Non-Declaration
of Results
6. Lack
of Student Amenities
7. Non-Payment
of Scholarships/Fellowships
8. Harassment/Victimization
of students and Sexual Harassment cases etc.
GRC STRUCTURE:
1. Principal
– Mr. K. Raghuveer
3. GRC
Convenor – Sri.Sandeep Agarwalla,Dept.of Computers
4. GRC
Co-Convenor – Sri.K.Srikanth Dept. of Busi.Admin
5. NCC
Coordinator – Mr. N. B. Vasanth kumar.
6. NSS
Coordinator – Mr. M.Satyanarayana
7. Physical
Education Director - Mr. K.Santosh Reddy
8. Time
Table Management Committee Convenor – Mr. K.Ravikiran, Head-Dept of Mathematics
9. Staff
Members:
Ø Smt. Dr.T.Naga Lakshmi, Vice-Principal(Academic).
Ø
Smt.K.Shailaja,Dept.of Commerce
Ø
Smt.M.Mamatha, Dept. of English
Ø
Smt.K.Swapna, Dept. of Busi Admn.
Ø
Smt.G.Satya Kiranmayee, Dept.of Commerce
Ø Sri K.Prashanth Kumar,Head,Dept.of Computers
Ø Smt.G.Santoshi,Head,Dept.of Bus.Admn
OBJECTIVES OF GRIEVANCE REDRESSAL CELL/COMMITTEE [GRC]:
1. Harmonious
and Conducive Academic atmosphere.
2. Timely
Action on the Grievances expressed.
3. Confidentiality
will be maintained
4. FearlessExpression
of Grievances.
5. Restrain
and Refrain students from inciting against each other,against Faculty Members
and College Administration.
6. Cordial
Student-Student and Student –Teacher Relationship
GRIEVANCE
MECHANISM
It is handled at 3 levels, namely
1. At classroom level with the
help of Class Mentors/teachers.
2. At various Committees with
the help of the Committee Conveners’ and Student Coordinators.
3. Any unresolved grievances
will be addressed to the GRC.
GRIEVANCE
REDRESSAL PROCEDURE:
1. The Grievance/Complaint must
be addressed to the GRC in writing in the prescribed format
2. The Grievance must be
accompanied by Evidences and Proofs.
3. The Grievances must be
dropped in the Grievance/Complaint/Suggestion Boxes located at all conspicuous
place in the College/Institution.
4. The Prescribed Format will
made available on the College Website so that students can Download it.
5. The
Prescribed Format will be made available at all important places of the
College/institution, namely Library, Reading Room, Commerce Lab. Management
Lab, Computer Lab, Administrative Offices, all the Department Heads of the
Department
6. In case the Student wants to
maintain his/her anonymity, they can lodge their
Grievances/Complaints/Suggestions through an email (grievance.iimc@gmail.com) which shall be dedicated for
the said purpose.
7. On the receipt of Grievances/Complaints/Suggestions
shall be referred to GRC to initiate further action; however the ultimate
decision making authority is vested with the Principal of the
College/Institution.
8. The action initiated will
informed to the Complainant and the Respondent in the written for and a Copy of
it shall be maintained by the GRC for further perusal.
9. Statistics of the Grievances/Complaints/Suggestions
received, resolved and unresolved will also be maintained by the GRC for further
perusal.
Click here to download Grievance Form